Privacy Policy | 28 Mars Casino

Information we collect

We may collect information you provide directly, including your name, date of birth, contact details, account login information, payment details, identity documents and communications with our support team. We may also collect information needed to verify your age, identity, eligibility and compliance with applicable gambling, anti-money laundering and responsible gambling requirements.

When you use our website, we may automatically receive technical information such as your IP address, device type, browser, operating system, pages visited, access times and general location information. We may use cookies and similar technologies to keep the website working, remember preferences, improve performance and understand how our services are used.

How we use personal information

Create and manage your player account.
Process deposits, withdrawals and other transactions.
Verify identity, age and account information.
Provide customer support and respond to enquiries.
Operate, maintain and improve the website and services.
Detect fraud, unlawful activity, security risks and breaches of our terms.
Meet legal, regulatory, tax, accounting and responsible gambling obligations.
Send service messages and, where permitted, marketing communications based on your preferences.

You can usually unsubscribe from promotional communications by following the instructions in the message or by contacting support. Transactional, security and important account notices may still be sent when necessary.

Sharing and protecting information

We may share personal information with trusted service providers that help us operate the website, process payments, verify identity, provide technology and hosting services, prevent fraud, or deliver customer support. Information may also be disclosed to regulators, law enforcement, professional advisers or other parties where required or permitted by law.

Some service providers may be located outside Australia. Where personal information is transferred overseas, we take reasonable steps to require appropriate privacy and security protections. We use administrative, technical and organisational measures designed to protect information from unauthorised access, loss, misuse, alteration or disclosure. No online service can guarantee absolute security.

Access, correction and retention

You may ask us to provide access to personal information we hold about you or request correction if it is inaccurate, incomplete or out of date. We may need to verify your identity before responding. In some circumstances, access may be refused or limited as permitted by law, and we will explain the reason where appropriate.

We retain information only for as long as reasonably necessary for the purposes described in this policy, including account administration, dispute resolution, security, legal and regulatory record-keeping. When information is no longer required, we take reasonable steps to delete it or make it anonymous.

Questions and policy updates

If you have a privacy question, want to exercise a privacy right or believe your information has been handled incorrectly, contact the 28 Mars Casino support team through the contact options on our website. We will review and respond to your request within a reasonable period. If you are not satisfied, you may have the right to contact the Office of the Australian Information Commissioner.

We may update this Privacy Policy from time to time to reflect changes to our services, technology or legal obligations. The latest version will be published on this page. Please check the page periodically for updates. By continuing to use the website after an update, you acknowledge the revised policy.