28 Mars Casino Responsible Gambling
28 Mars Casino believes gambling should always be viewed as entertainment rather than a way to make money. Casino games involve risk, and outcomes are determined by chance. They should never be treated as a solution to financial difficulties or as a reliable source of income.
Responsible gambling means making informed choices, setting personal boundaries and keeping play within limits that are comfortable for you. This page explains the principles and tools that can help customers in Australia maintain control while using 28 Mars Casino.
Our Responsible Gambling Commitment
28 Mars Casino is committed to promoting a safer and more balanced approach to online gambling. We encourage every customer to consider their personal circumstances before playing and to make decisions based on entertainment value, not the expectation of profit.
Our responsible gambling approach includes access to practical account controls, clear information about gambling risks and support for customers who may be finding it difficult to manage their play. We also recognise that each person's circumstances are different. A limit that feels suitable for one customer may not be appropriate for another.
Gambling should remain an optional leisure activity. If it begins to affect your finances, relationships, work, study, health or general wellbeing, taking a break and seeking assistance is recommended.
Understanding Gambling Concerns
Problem gambling can develop gradually and may not always be easy to recognise. Warning signs can include spending more time or money than intended, chasing losses, hiding gambling activity, borrowing money to play or feeling restless when unable to gamble.
Other indicators may include repeatedly trying and failing to reduce gambling, neglecting responsibilities, using gambling to escape stress or low mood, and experiencing conflict with family or friends because of gambling. A single sign does not necessarily mean that a person has a gambling problem, but several signs together deserve careful attention.
It is important to remember that gambling outcomes cannot be controlled through skill, persistence or betting patterns when games are based on chance. Previous losses do not make a win more likely, and trying to recover losses can increase financial and emotional pressure.
Check Yourself and Set Boundaries
Before playing, consider how much time and money you can comfortably devote to entertainment without affecting essential expenses. Limits should be decided in advance and should not be increased simply because you have lost money or want to continue playing.
- Deposit limits: Set a maximum amount that can be added to your account over a selected period and review it carefully before making changes.
- Loss limits: Decide the amount you can afford to lose as an entertainment expense, then stop when that limit has been reached.
- Reality checks: Use reminders to monitor how long you have been playing and to pause for a clear review of your activity.
- Cooling-off periods: Take a temporary break from gambling when you need time away without making a permanent decision.
- Self-exclusion: Request a longer-term or permanent restriction if you believe you should not access gambling services for an extended period.
If you are unsure which restriction is suitable, choose the more cautious option. Limits are most effective when they are established before play begins and respected consistently.
Tools Available on the Website
28 Mars Casino provides responsible gambling features designed to help customers monitor and manage their activity. Availability and settings may depend on the account interface and applicable service arrangements, so customers should review the options shown in their account.
- Deposit controls to help manage how much money is added to an account during a chosen period.
- Account activity information that can assist with reviewing deposits, withdrawals and gaming behaviour.
- Session reminders or reality checks to encourage regular pauses and awareness of time spent playing.
- Cooling-off options that allow customers to step away from gambling for a defined period.
- Self-exclusion requests for customers who need stronger and longer-lasting access restrictions.
- Responsible gambling information explaining risks, personal limits and available support.
These tools are intended to support personal decision-making. They do not remove the risks associated with gambling, and customers remain responsible for using the controls that best reflect their circumstances.
Support and Professional Assistance
If gambling is becoming difficult to control, seek professional help as soon as possible. Speaking with a qualified counsellor or support service can provide confidential guidance, practical strategies and assistance for both individuals who gamble and people affected by someone else's gambling.
For account-related responsible gambling questions, contact 28 Mars Casino at [email protected]. Our support team can provide information about available account restrictions and help explain the steps for taking a break or requesting self-exclusion.
Independent external support is also available through the following organisations. They are not partners of 28 Mars Casino and are not services operated by 28 Mars Casino:
- Gambling Help Online provides information, counselling and support relating to gambling concerns.
- Australian Government - Gambling Support Services provides information about support options in Australia.
The National Gambling Helpline on 1800 858 858 is a free and confidential support service for people affected by gambling. Reaching out early can make it easier to understand what is happening and identify suitable next steps.
Protection Against Underage Gambling
Only individuals aged 18 or older may use the website. 28 Mars Casino does not permit underage gambling, and customers must provide accurate age and identity information when requested through the account verification process.
Adults should not allow children or other underage individuals to access their account, device or payment methods. Account credentials must be kept private, and any suspected underage access should be reported promptly so that appropriate steps can be considered.
Age restrictions are important because young people may be more vulnerable to misunderstanding gambling risks and developing harmful habits. Parents and guardians are encouraged to discuss the risks of online gambling and supervise access to internet-connected devices.
Using Parental Controls
Parents and guardians can take practical steps to reduce the likelihood that a child will access gambling websites. Device-level parental controls, content filters and password protection can help restrict access, although no technical measure is completely effective on its own.
- Use a private password or passcode on computers, tablets and mobile devices.
- Do not save casino login details or payment information where children can access them.
- Review browser settings and apply suitable age restrictions or website filters.
- Keep operating systems, browsers and security software updated.
- Explain clearly that gambling websites are intended only for adults aged 18 or older.
- Monitor shared devices and internet use in a manner appropriate to the child's age.
These measures should be combined with open, age-appropriate conversations about online safety, money and the risks associated with gambling.
Practical Ways to Stay in Control
A planned approach can help keep gambling within its intended recreational role. The following habits may be useful before, during and after a gaming session:
- Set a time and spending budget before you start, and treat the amount as an entertainment cost.
- Never use money needed for rent, bills, food, education, debt repayments or other essential expenses.
- Do not chase losses or increase stakes in an attempt to recover money.
- Take regular breaks and avoid playing when tired, upset, stressed or under the influence of alcohol or other substances.
- Keep gambling separate from everyday financial planning and do not borrow money to play.
- Use entertainment funds only, and stop when your planned budget or time has ended.
- Do not rely on gambling to manage loneliness, anxiety, depression or other difficult feelings.
- Talk to someone you trust if you notice changes in your mood, finances, relationships or daily responsibilities.
- Review your gambling activity regularly and reduce access if your behaviour is becoming harder to manage.
Taking a break is a sensible choice, not a failure. If ordinary limits are no longer enough, a cooling-off period or self-exclusion request may provide stronger protection.
Keeping This Policy Current
28 Mars Casino may review and update this responsible gambling policy to reflect changes to its services, account features, customer guidance or relevant operating practices. Any revised version will be made available through the website, and customers should check this page periodically.
Updates will not change the central principle that gambling should be approached as entertainment and undertaken only by adults who can afford the associated risk. If you have questions about a change or need help selecting a restriction, contact the website support team before continuing to play.
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