Responsible Gambling
28 Mars Casino supports safe, informed and responsible gambling. Gambling should be treated as entertainment, not as a way to make money or solve financial problems. Take time to understand your choices, set limits before you play and only gamble what you can comfortably afford to lose.
Gamble for entertainment
Gambling involves risk, and there is no guaranteed way to win. Outcomes are determined by chance, so previous results do not affect future results. Never assume that a win is due or that a loss can be recovered by continuing to play. Set a budget in advance and keep gambling separate from rent, bills, savings and other essential expenses.
- Only gamble with money you can afford to lose.
- Decide how much time and money you will spend before starting.
- Do not chase losses or increase your stakes to try to recover money.
- Do not gamble when you are upset, tired, intoxicated or under pressure.
- Never borrow money or use credit to gamble.
Tools to help you stay in control
Use the responsible gambling controls available through your 28 Mars Casino account to support your plan. Depending on availability, these may include deposit limits, wagering limits, session or reality checks, cooling-off periods and account self-exclusion. A limit is most effective when it is set before you begin playing.
If you want to take a break, contact customer support and ask about the options available to you. Self-exclusion is intended to prevent access for an agreed period. Do not open another account or ask someone else to use an account while a restriction is active.
Recognising possible harm
Gambling may be becoming harmful if you are spending more time or money than planned, hiding your activity, feeling anxious about losses, neglecting responsibilities or repeatedly trying to win back money. Other warning signs include borrowing to gamble, missing payments, arguing with people close to you or feeling unable to stop.
If gambling is affecting your finances, relationships, work or wellbeing, stop playing and seek support. Speaking with someone early can make it easier to regain control.
Support in Australia
Free and confidential help is available through Gambling Help Online at gamblinghelponline.org.au or by calling 1800 858 858. Support may include counselling, information, financial guidance and help for family members or friends. You can also contact a local gambling support service in your state or territory.
If gambling has left you feeling unsafe or in immediate danger, call 000. For crisis support, Lifeline can be contacted on 13 11 14. If you are concerned about someone else, encourage them to seek professional help and offer practical support without taking responsibility for their gambling.
Age and account responsibility
You must be at least 18 years old to use 28 Mars Casino. Do not allow minors to access your account, device or payment methods. Keep your login details private, use available account protections and tell customer support promptly if you believe your account has been used without your permission.
For questions about limits, breaks, self-exclusion or closing your account, contact 28 Mars Casino customer support. Our team can explain the options available and provide general information about responsible gambling.