28 Mars Casino Terms and Conditions
These Terms and Conditions explain the rules that apply when you access or use 28 Mars Casino. Please read them carefully before registering, depositing funds or participating in any game. By using the website, you confirm that you understand and accept these terms.
1. General terms and eligibility
These Terms and Conditions apply to your use of the 28 Mars Casino website, games, account services, promotions and related features. They form a legally binding agreement between you and 28 Mars Casino. If you do not agree with any part of these terms, you must not use the website or services.
You must be at least 18 years old and legally permitted to participate in online gambling in the place where you are located. You are responsible for checking the gambling laws that apply to you before opening an account or playing. 28 Mars Casino does not invite or permit participation where gambling is unlawful or restricted.
- You must provide accurate, current and complete registration information.
- You may hold only one personal account unless we approve otherwise in writing.
- You must keep your login details confidential and notify us promptly of suspected unauthorised access.
- You must not use the website for unlawful activity, fraud, money laundering or any other improper purpose.
- You must not allow another person to use your account or payment method.
2. Accounts, payments and withdrawals
We may verify your identity, age, location and source of funds before or after an account is opened. You may be asked to provide reliable identification or other information. An account may be restricted, suspended or closed if verification cannot be completed, information is inaccurate, or we reasonably suspect a breach of these terms.
Deposits must be made using a payment method held in your name or otherwise authorised for your use. You must not deposit funds obtained from illegal activity. Your bank, card provider or payment service may apply separate fees or conditions. We are not responsible for delays or charges imposed by third-party payment providers.
Withdrawal requests are subject to account checks, applicable wagering requirements and any transaction limits shown on the website. We may return funds to the original payment method where reasonably possible. Withdrawals may be delayed while we complete security, identity or financial checks. Any balance resulting from fraud, chargebacks or unlawful activity may be withheld or recovered where permitted by law.
3. Games, promotions and fair use
Games are provided for entertainment and are subject to the rules displayed for each game. Results are determined by the relevant game technology and, where applicable, a random number generator. In the event of a technical error, obvious pricing mistake or interrupted game, we may void affected transactions and restore the balance that applied immediately before the error.
Promotions, bonuses and promotional offers are governed by their own offer terms, including eligibility, expiry dates, wagering requirements, maximum winnings and withdrawal conditions. Those terms will be made available with the relevant promotion. If promotion terms conflict with these terms, the specific promotion terms apply only to that promotion.
- You must not abuse bonuses, promotions, referral offers or technical features.
- Collusion, automated play, manipulation, multi-accounting and deceptive conduct are prohibited.
- We may cancel an offer, remove an ineligible bonus or restrict promotional access where misuse is suspected.
- We may correct obvious errors and make reasonable changes needed to maintain secure and fair services.
4. Responsible gambling and account closure
Gambling should be an enjoyable form of entertainment, not a way to make money or recover losses. Set limits before you play and do not gamble with money you cannot afford to lose. If gambling is affecting your finances, relationships, work or wellbeing, stop playing and seek support from an appropriate Australian gambling-help service.
You may ask us to apply account limits, a cooling-off period or a self-exclusion restriction, subject to the tools and processes available on the website. A self-exclusion request is intended to prevent access for the selected period. You must not attempt to open another account or use another person’s account during a restriction.
You may request closure of your account at any time by contacting support. We may suspend or close an account where required by law, for security reasons, because of inactivity, or where we believe these terms have been breached. Any properly verified eligible balance will be dealt with in accordance with applicable law and these terms.
5. Privacy, changes and complaints
Personal information is handled in accordance with the 28 Mars Casino Privacy Policy. We may collect and use information needed to operate the services, process payments, verify customers, prevent fraud, meet legal obligations and provide support. By using the website, you acknowledge that electronic communications may be used for account and service notices.
We may update these Terms and Conditions from time to time to reflect changes to the website, services, law or security requirements. The latest version will be published on this page with its effective date where appropriate. Your continued use of the website after an update means that you accept the revised terms.
If you have a question or complaint, contact 28 Mars Casino support with your account details and a clear description of the issue. We will review complaints fairly and may request documents or further information. Nothing in these terms excludes or limits any right or protection that cannot lawfully be excluded under applicable Australian consumer or gambling law.